Blok / Support
Help for your neighborhood.
Questions about your account, credits, Neighbor Pass, permissions, or something that is not working as expected? Prepare a support request here.
Prepare a support request.
This form prepares an email on your device. It does not submit or store information on this website.
Your request is ready to review.
Send it using the mail app opened on your device. Your text remains available below.
Common questions
Account, billing, and app help.
These answers apply to the current version of Blok. Apple processes App Store payments and manages subscriptions.
How do I sign in to Blok?
Blok supports the sign-in methods shown in the app, including email-based account access and Sign in with Apple where available. Use the same method and account you used when the account was created.
If a sign-in attempt fails, check your connection and confirm that you are using the correct account. For account-access help, email support and include the account email and the sign-in method you used. Never send an Apple password or verification code.
How do I delete my Blok account?
While signed in, open Me → Settings → Sign-in & account → Delete account and complete the confirmation. This requests deletion of the Blok account and associated account data, subject to the retention and legal exceptions described in the Privacy Policy.
Deleting your Blok account does not cancel an Apple subscription. If you have Neighbor Pass, manage or cancel it separately in your Apple Account subscription settings.
How do I manage or cancel Neighbor Pass?
Neighbor Pass renews automatically unless cancelled at least 24 hours before the end of the current paid period. The price and billing period are shown on the App Store purchase confirmation.
Manage or cancel through your Apple Account's subscription settings. Removing Blok, signing out, or deleting your Blok account does not cancel the Apple subscription. Unless Apple or applicable law provides otherwise, benefits normally remain available through the end of the already-paid period.
Read the complete Neighbor Pass Membership and Auto-Renewal Agreement.
How do I restore an existing purchase?
Sign in with the applicable Blok account, open the Neighbor Pass purchase area, and choose Restore purchase. Restoration depends on the transaction and account information provided by Apple.
Credits are consumable purchases and are added to the Blok account after the purchase is confirmed. If a completed credit purchase is missing, do not repurchase it; contact support with the Blok account email and Apple transaction details.
What should I do if a credit purchase is missing?
First check your current balance and credit history in the app. If the purchase does not appear after App Store confirmation, email support with the approximate purchase time, the product shown on the receipt, and the Blok account email. Do not send full payment-card information.
Why does Blok ask for location?
Blok requests foreground location only when it needs to find a ZIP code and connect you with the relevant nearby community. You can deny access and search for a ZIP code or city manually when the option is available.
Blok does not request continuous background location for this feature. You can review or revoke location permission at any time in iOS Settings.
Why does Blok ask for camera or photo access?
Camera and photo-library permissions are used when you choose to take or select a profile or community photo. The selected photo is uploaded to provide the feature. Permission is not requested until you choose a photo action.
How do notifications and permissions work?
Blok may ask for notification permission for account, message, or service updates. You can change notification settings in Blok and in iOS Settings. Photos, location, tracking, and notifications can each be denied or revoked, although some features may become less convenient.
How do I report or block someone?
Use the report or block controls shown with the relevant profile, post, or conversation. Blocking may hide the person's content and conversations from your experience. For an urgent safety concern, you can also email support and include the relevant account information.
Who can use Blok?
Blok is intended for adults aged 18 and over. Do not create an account or use Blok if you are under 18.
How do I contact Blok about privacy or legal questions?
Email blokiosfeedback@uponblok.com for privacy, support, account deletion, data-rights, billing, copyright, or other legal questions. We may need to verify account ownership before fulfilling a request.